Privacy Policy

Effective Date: Effective date: January 21, 2025

At Colonial Chimney & HVAC, we respect your privacy. This policy explains what information we collect through our website and communications, how we use it, and the choices available to you.

Information We Collect

When you contact us, request service, or submit a form, we may collect details such as your name, phone number, email address, service address, and the information you include in your message.

Our website may also collect basic technical information, such as your browser type, device information, pages visited, and the date and time of your visit.

How We Use Information

We use your information to respond to questions, schedule and provide HVAC or chimney services, communicate about your request, and maintain our business records.

We may also use website information to understand how visitors use our site, improve its content and performance, and protect it from misuse.

Cookies and Tracking

Our website may use cookies or similar technologies to support site functions and remember certain preferences. These technologies can also help us understand website traffic.

You can manage cookies through your browser settings. Blocking cookies may affect how some parts of the website work.

Analytics and Third-Party Tools

We may use analytics or other website tools provided by third parties to measure site activity and improve our online services. These providers may collect information through cookies or similar technologies.

Third-party services operate under their own privacy policies. We do not control how those providers handle information they collect.

Data Sharing and Disclosure

We do not sell your personal information. We may share it with service providers who help us operate our website, communicate with you, or support our business, and they may use it only to perform those services for us.

We may also disclose information when required by law, to respond to valid legal requests, or to protect the rights, safety, and security of our customers, business, or others.

Data Retention

We keep personal information for as long as needed to respond to your request, provide services, maintain business records, meet legal obligations, and resolve disputes.

When information is no longer needed for these purposes, we take reasonable steps to delete it or otherwise dispose of it securely.

Data Security

We use reasonable safeguards designed to protect the information we maintain from unauthorized access, loss, or misuse.

No website or method of sending information online is completely secure. Please contact us by phone if you prefer not to send sensitive details through the website.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain uses.

To make a privacy request, contact us using the information below. We may need to verify your identity before responding.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us and we will take reasonable steps to address the matter.

Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. When we do, we will post the revised policy on this page and update its effective date.

Please review this page from time to time so you know how we handle your information.

Privacy Contact